Satisfaction Snapshot January 2008 - Return on Investment.indd
نویسنده
چکیده
Traditionally seen as the ‘soft’ side of the business there is now substantial evidence to show that incorporating consistent satisfaction measurement, acting on patient feedback and developing leaders to elevate the priority in these areas improves patient loyalty, improves operational effi ciency, improves the capacity to treat more patients, retains staff and ultimately provides increased fi nancial returns.
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